Frequently Asked Questions
Everything you need to know about bringing ROSE & CO into your home.
What is the typical shipping timeframe for furniture and decor?
Most decor items ship within 3-5 business days. Larger furniture pieces require specialized freight handling and typically arrive within 2-3 weeks depending on your location.
Do you offer international shipping?
Currently, ROSE & CO ships exclusively within the continental United States and Canada to ensure the safety and integrity of our fragile home goods during transit.
What is your return policy for home items?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
How can I track the status of my order?
Once your order has been dispatched, you will receive an email with a tracking link. You can also monitor your status through the 'Order History' section of your account.
What should I do if my item arrives damaged?
Please inspect your delivery immediately. If an item is damaged, contact our support team within 48 hours with photos of the damage and the packaging to initiate a replacement.
Are your materials sustainably sourced?
At ROSE & CO, we prioritize craftsmanship and the environment. We partner with artisans who use FSC-certified wood and non-toxic finishes whenever possible.